At Aura Living, we take pride in the quality of our products. If something isn’t right, we’re here to help. Please review our return policy below.

Returns

1. Items must be unused, unwashed, and in original condition
2. Products must be returned in original packaging
3. Proof of purchase is required
Items returned without prior approval may not be accepted.

Non-Returnable Items
Certain items are not eligible for return, including:

1. Used or damaged items
2. Final sale or clearance items
3. Gift cards
4. Personalized or custom-made products
Please review product descriptions carefully before purchasing.

Return Process
To initiate a return, please contact us at [your email address] with your order number and reason for return.

Once your return request is approved, you will receive instructions on how to send the item back.

Customers are responsible for return shipping costs unless the item was damaged or incorrect.

Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery. Include clear photos of the product and packaging so we can assist you promptly.

We will arrange a replacement or refund at no additional cost.

Refunds
Once your return is received and inspected, we will notify you of the approval status.

Approved refunds will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Original shipping charges are non-refundable.

Exchanges
At this time, we do not offer direct exchanges. If you wish to replace an item, please return the original item and place a new order.

Late or Missing Refunds
If you haven’t received a refund yet:
1. Check your bank or payment provider
2. Contact your credit card company (processing times may vary)

If issues persist, contact us for assistance